Support

Here you will find details on how to contact us and also information on System and Hardware Requirements for our software. You can also search for information using the search box on the right.

UK & Ireland Support

support@systems@work.co.uk

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systems@work UK & Ireland Support

Rest Of World Support

support@systems@work.com

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systems@work Worldwide Support

System Requirements

Version 8.0.X

o SQL 2014, 2016, 2019, 2022
o Windows Server 2016, 2019, 2022
o Windows 10, Windows 11
o Edge, Firefox, Safari, Chrome
o .NET Version 4.7.2+
o MS Exchange 2010, 2013, 2016 or Exchange Online
o Crystal Runtime Version 13.0.33 or later
o .NET 8.0+

Version 7.0.X

o SQL 2014, 2016, 2019, 2022
o Windows Server 2016, 2019, 2022
o Windows 10, Windows 11
o Edge, Firefox, Safari, Chrome
o .NET Version 4.7.2+
o MS Exchange 2010, 2013, 2016 or Exchange Online
o Crystal Runtime Version 13.0.33 or later
o .NET 8.0+

Version 6.4.X

o SQL 2014, 2016, 2019
o Windows Server 2016, 2019, 2022
o Windows 10, Windows 11
o Edge, Firefox, Safari, Chrome
o .NET Version 4.7.2+
o MS Exchange 2010, 2013, 2016
o Crystal Runtime Version 13.0.18 or later
o .NET 4.7.2

Version 6.3.X

o SQL 2012, 2014, 2016, 2019
o Windows Server 2012, 2016, 2019
o Windows 8.1, Windows 10
o Edge, Firefox, Safari, Chrome
o .NET Version 4.7.2+
o MS Exchange 2010, 2013, 2016
o Crystal Runtime Version 13.0.18 or later
o .NET 4.7.2

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Hardware Requirements

Introduction

For clients wishing to deploy in the systems@work Cloud, the information below is not relevant as the infrastructure is managed by the systems@work Cloud Services Team.

For clients managing their own infrastructure, the hardware requirements for time@work, expense@work and forms@work will be influenced by a variety of client specific factors. Whether or not Servers are dedicated and whether they are Physical or Virtual Servers will also have a significant bearing on the RAM and CPU requirements.

The following should therefore be considered as guidelines only and you should discuss any specific requirements with systems@work as part of the implementation project.

Important Note: Please note that the time@work, expense@work and forms@work Maintenance Applications are not supported in a WAN environment. For clients who are deploying this architecture we recommend the use of Citrix or Remote Desktop / Terminal Server.

Additionally please note that the Thick Client Maintenance Applications have been phased out with effect from Version 7.

Self Hosted Azure

For clients wishing to deploy in their own Azure environment we support the following SQL Environments:

Azure SQL Database
Azure SQL Managed Instance
SQL Server On Virtual Machines

A separate IIS Virtual Server will be required.

On Prem or Private Cloud

Up to 100 Users

WEB server:

CPU: Dual Core 2GHz or faster
RAM: 32GB Minimum
HDD: 1GB Minimum
Connection: 2 Mbit/s+ Upload (or faster)

SQL server:

CPU: Dual core 2GHz or faster
RAM: 32GB Minimum
HDD: 5GB Minimum

DB Size: Estimated at Max of 500MB Per Year

200 Users

For 200 users a minimum Ram on the IIS Server of 32GB is required. 64GB or 128GB is recommended.

400+ Users

For 400+ users a minimum Ram on the IIS Server and SQL Server of 32GB and a 64 Bit Operating System is required. 64GB or 128GB is recommended.

As general guidance we would recommend that you allow 100MB of RAM per simultaneous/concurrent Web user. Therefore if you anticipated up to 160 of your employees using the system at the same time then 16GB would be the minimum RAM we would recommend.

Note: For clients using the Document Attachment capabilities of time@work, expense@work and forms@work it is important to ensure that appropriate storage is available depending on the file types and frequency of upload.

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